Return Policy – Right of withdrawal


You have the right to cancel this contract within fourteen days (calendar days) without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of withdrawal, you must send us

Löwen Apotheke24
Lichtentaler Str. 3
76530 Baden-Baden

by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. If you make use of this option, we will send you a confirmation of receipt of the objection without delay (e.g. by e-mail).

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.


If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.

We bear the cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.


In case of revocation according to §1, you have to bear the regular costs of the return shipment, unless the delivered item does not correspond to the ordered item.

Please avoid damage and contamination. If possible, please return the goods to us in the original packaging with all accessories and with all packaging components. If you no longer have the original packaging, please provide adequate protection against transport damage with suitable packaging to avoid claims for damages due to inadequate packaging. The listed modalities are not a prerequisite for the effective exercise of the right of withdrawal.

Once we have received the shipment and inspected the items, we will refund the appropriate payment amount. Credit should be issued in 7 business days after the shipment is received in your account, depending on the postal transit time and the method of payment. For the repayment, we use the same means of payment that was used in the original transaction, unless expressly agreed otherwise with you in advance. The regular costs of returning the items are borne by the customer. If everything was fine with your delivered items, we may reserve the right to withhold the regular cost of return from the refund amount. The cost is €5.90 for orders within Germany and €18 for orders within the EU, UK and Switzerland.

Certain products, for example sealed goods, which are not suitable for return for reasons of health protection or hygiene, may be excluded from return.


– for the delivery of medicinal products, as proper storage and thus the quality standards prescribed by the German Medicinal Products Act can no longer be guaranteed (Section 312g II Nos. 2 and 3, German Civil Code)

– for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

– for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;


– for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery;

– for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

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